Terms and Conditions

Official Legal Document of SLY Foods Inc.

Last updated: May 11, 2026

We are SLY Foods Inc. (“Company,” “SLY Foods,” “we,” “our,” or “us”), a company registered in Canada at the following address:

72-195 Brissette Street
Sainte-Agathe-des-Monts, Quebec
J8C 3S4
Canada

We operate the SLY Foods website (the “Site”), as well as any related products and services that refer or link to these Terms and Conditions (collectively, the “Services”).

You may contact us:

Phone: +1 438-738-0387
Email: contact@slyfoods.com
Contact form

These Terms and Conditions constitute a legally binding agreement between you, whether personally or on behalf of an entity (“you”), and SLY Foods Inc., concerning your access to and use of the Services.

By accessing or using the Services, you acknowledge that you have read, understood, and agreed to be bound by all of these Terms and Conditions. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS AND CONDITIONS, YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND MUST DISCONTINUE USE IMMEDIATELY.

Additional terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference.

We reserve the right, at our sole discretion, to make changes or modifications to these Terms and Conditions at any time and for any reason. We will notify you of any changes by updating the “Last updated” date of these Terms and Conditions.

All users who are minors in their jurisdiction of residence must obtain permission from their parent or guardian to use the Services.

We recommend that you print a copy of these Terms and Conditions for your records.

1. OUR SERVICES

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction where such distribution or use would be contrary to law or regulation.

Persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with applicable local laws.

2. INTELLECTUAL PROPERTY RIGHTS

Our Intellectual Property

We own or are licensed to use all intellectual property rights relating to the Services, including but not limited to:

source code;
databases;
functionality;
software;
Site designs;
text;
photographs;
graphics;
videos;
audio;
logos;
trademarks;
service marks;
trade names.

All such elements constitute the “Content” and the “Marks.”

Our Content and Marks are protected by applicable Canadian and international intellectual property laws, including copyright, trademark, and unfair competition laws.

The Content and Marks are provided “AS IS” for your personal, non-commercial use only.

Your Use of the Services

Subject to your compliance with these Terms and Conditions, we grant you a limited, non-exclusive, non-transferable, revocable license to:

access the Services;
download or print a copy of any portion of the Content to which you have properly gained access;

solely for your personal, non-commercial use.

Except as otherwise provided in these Terms and Conditions, no part of the Services, Content, or Marks may be:

copied;
reproduced;
republished;
uploaded;
posted;
publicly displayed;
translated;
distributed;
sold;
licensed;
or otherwise exploited for commercial purposes,

without our prior written permission.

To request permission to use any Content or Marks, please contact us at: contact@slyfoods.com.

We reserve all rights not expressly granted to you.

Any breach of intellectual property rights will constitute a material breach of these Terms and Conditions and your right to use the Services will terminate immediately.

Your Submissions

By submitting any suggestion, idea, feedback, comment, or other information regarding the Services (“Submissions”), you agree to assign to us all intellectual property rights relating to such Submissions.

You agree that we may use, reproduce, modify, distribute, and otherwise exploit such Submissions for any lawful purpose, commercial or otherwise, without compensation or acknowledgment to you.

You further represent and warrant that:

your Submissions are original;
you have the necessary rights to provide them;
they do not infringe any third-party rights;
they are not confidential;
they are not unlawful, defamatory, misleading, or offensive.

You remain solely responsible for your Submissions.

3. USER REPRESENTATIONS

By using the Services, you represent and warrant that:

all information you provide is accurate, complete, and current;
you have the legal capacity to agree to these Terms and Conditions;
you will not use the Services for any unlawful or unauthorized purpose;
you will not access the Services through unauthorized automated means;
your use of the Services will comply with applicable laws and regulations.

We reserve the right to suspend or terminate your access to the Services if any information provided is false, inaccurate, or incomplete.

4. USER REGISTRATION

Certain features of the Services may require you to create a user account.

You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted through your account.

We reserve the right to remove or change any username deemed inappropriate, misleading, or offensive.

5. PRODUCTS

We make every effort to display as accurately as possible the colors, features, specifications, ingredients, nutritional information, and details of the products available through the Services.

However, we do not guarantee that product descriptions, images, pricing, or availability are accurate, complete, reliable, current, or error-free.

All products are subject to availability.

We reserve the right to modify, suspend, or discontinue any product at any time without notice.

Prices are subject to change at any time.

6. PURCHASES AND PAYMENT

We accept the payment methods displayed on the Site at checkout.

You agree to provide current, complete, and accurate purchase, billing, and payment information.

All payments are processed in Canadian dollars (CAD), unless otherwise specified.

Applicable taxes and shipping fees will be added where required.

We reserve the right to:

refuse any order;
limit quantities purchased;
cancel transactions;
correct pricing or description errors.

7. SHIPPING AND DELIVERY POLICY

This Shipping and Delivery Policy forms an integral part of these Terms and Conditions.

Shipping Options

We offer various shipping options. In some cases, a third-party provider may manage our inventory and be responsible for shipping your products.

Free Shipping

We offer free standard shipping within Canada on all orders of CAD $99 or more (before taxes and after applicable discounts).

Shipping Fees

We offer the following shipping rates within Canada:

Orders under CAD $99: flat-rate standard shipping fee of CAD $10;
Orders of CAD $99 or more: FREE standard shipping.

Applicable shipping charges will be displayed at checkout.

All delivery times are provided in good faith but are estimates only.

International Shipping

We currently ship within Canada and to the United States.

Customs duties, import taxes, or other applicable fees may apply to orders shipped to the United States and remain the responsibility of the customer.

8. RETURN AND REFUND POLICY

Returns

Due to the food nature of our products, only unopened, unused items in their original condition may be returned.

All returns must be shipped within thirty (30) days of the purchase date.

Return Process

To initiate a return, please contact us at: contact@slyfoods.com to obtain a Return Merchandise Authorization (“RMA”) number.

Returns must be sent to:

SLY Foods Inc.
Attn: Returns
RMA No.: __________

72-195 Brissette Street
Sainte-Agathe-des-Monts, Quebec J8C 3S4
Canada

Return shipping costs are the responsibility of the customer.

Refunds

Upon receipt and inspection of your return, we will process your refund within a reasonable timeframe.

Please allow up to fourteen (14) days for refund processing.

Exceptions

If you receive a defective, damaged, or incorrect product, please contact us as soon as possible.

9. PROHIBITED ACTIVITIES

You agree not to:

use the Services for unlawful purposes;
circumvent security features;
transmit viruses or malicious software;
use unauthorized bots, scripts, or automated tools;
copy or exploit the Content without authorization;
harass or threaten other users;
impersonate another person;
use the Services for competitive purposes.

Unauthorized use may result in immediate suspension of access to the Services.

10. USER GENERATED CONTRIBUTIONS

If you submit comments, reviews, suggestions, testimonials, or other content (“Contributions”), you agree that we may:

use them;
reproduce them;
modify them;
publish them;
distribute them;
display them;

for commercial, marketing, or operational purposes without compensation.

You represent and warrant that your Contributions:

do not infringe third-party rights;
are not unlawful or misleading;
are not offensive or defamatory.

11. SERVICES MANAGEMENT

We reserve the right, without obligation, to:

monitor the Services;
take appropriate action against violations of these Terms and Conditions;
restrict or remove content;
suspend or discontinue the Services.

12. TERM AND TERMINATION

These Terms and Conditions remain in effect while you use the Services.

We reserve the right, at our sole discretion and without notice, to suspend or terminate your access to the Services for any violation of these Terms and Conditions or applicable laws.

13. MODIFICATIONS AND INTERRUPTIONS

We may modify, suspend, or discontinue all or part of the Services at any time without notice.

We do not guarantee that the Services will be available without interruption or error.

14. GOVERNING LAW

These Terms and Conditions are governed by the laws applicable in the Province of Quebec and the applicable federal laws of Canada.

Any dispute shall be submitted to the competent courts of Quebec, Canada.

15. DISCLAIMER

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, RELATING TO THE SERVICES, PRODUCTS, AND THEIR USE.

WE DO NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE, UNINTERRUPTED, OR FREE OF HARMFUL COMPONENTS.

16. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, SLY FOODS INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OF THE SERVICES.